EVO

Terms and Conditions

Welcome to EVO E-Wallet mobile application (the 'App') a product by EVO Digital Solution Co. (the “Company”).

The present terms and conditions (the “Terms and Conditions”) govern the use of the App and constitute the agreement that operates between you and the Company with regard to your use of the App and the services offered thereon. The Terms and Conditions therefore set out the rights and obligations of all users regarding the use of the App.

The access to and use of the App is conditioned on the acceptance of and compliance with these Terms and Conditions, which apply to all visitors, users, and others who access or use the App.

Please read these Terms and Conditions carefully before using our App.

1. Acceptance of Terms

By downloading, installing, accessing, or using the App, you agree to adhere to and be bound by these Terms and Conditions, and you acknowledge that you have read, understood, and accepted them.

If you disagree with any part of these Terms and Conditions, then you may not access any service offered on the App and we hereby ask you to refrain from using the App.

2. Account Creation

When you create an account on the App, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and Conditions, which may result in immediate termination of your account on our App.

Please note that any request for registration will be subject to a KYC procedure that shall inquire about your personal information related to your identity. Such procedure is in line with the laws and regulations in place and with the conditions set and amended, from time to time, by the central bank of Libya.

3. Age Requirement

By using the App, you represent and warrant that you are 18 years of age or older. Individuals under 18 are prohibited from using our App.

We will terminate the agreement if notified of an underage user.

4. App Usage

This App allows you to create an e-wallet account (the “Wallet”), manage electronic funds, make online transactions, and access a range of financial services that are or will be offered on the App.

We reserve the right to withdraw or amend the App, and any service or material we provide on the App, in our sole discretion without notice, except as otherwise required by law. We will not be liable if, for any reason, all or any part of the App is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the App, or the entire App, to users, including but not limited to registered users.

You are responsible for making all arrangements necessary for you to have access to the App and for maintaining the hardware and software as required to use the App.

You are responsible for ensuring that all persons who access the App through your mobile device or internet connection are aware of these Terms and Conditions, have agreed to them, and comply with them.

5. Data Privacy and Security

Protecting your privacy and security is paramount. For this purpose, the Company maintains a comprehensive information security program that contains appropriate security measures to safeguard the data of the App users.

We collect and process your personal information in accordance with applicable laws and regulations. It is, however, your responsibility to maintain the security of your account credentials and promptly report any unauthorized access.

In the event that any user is found to have engaged in fraudulent activities or submitted duplicate claims, their account will be swiftly deactivated.

We may suspend or restrict access, at our own discretion, if we consider that security is compromised. We also have the right to disable any user identification code or password, whether chosen by you or provided by us, in our sole discretion for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

In line with applicable regulations, personal data protection measures are applied, in particular:

We take measures that ensure utmost safety for our customers’ personal data, in terms of protection, processing, storage, and legitimate use, in our capacity as Data Controller.
In the event of contracting with any third party to process your data or to perform any transaction leading to its processing (Processor), we will:
a. Inform the customer that a third party shall process his/her/its personal data, and obtain from that customer an explicit, written, and specified consent that is limited to the purpose for which this data was collected.
b. Restrict the processing of customers’ personal data by a third party to the initial purpose for which it was assigned thereto; the personal data may not be processed at a later stage by the third party in a way that does not correspond to the stated and explicit purposes of the contract; and data shall be securely processed by the third party in accordance with the legitimate and necessary objectives of this assignment.
c. Impose on the third party the highest security standards to ensure the protection, safety, and storage of data, and to prevent its distortion, damage, or access by unauthorized persons.

6. Services

The App offers, among others and unless amended by the Company at its own discretion, the following services:

Create a Wallet account
Send and receive money instantly
Pay your bills and expenses
Track expenses and spending
Enhanced security
Earn bonus awards

In this regard, you acknowledge the following:

The services offered on the App are provided on an execution-only basis.
You are solely responsible for evaluating and timing your transactions, and you cannot treat our information as financial advice.
By using the App, you authorize the initiation of transactions based on your instructions. You are responsible for verifying the accuracy of transaction details before confirming.
You must always comply with all applicable laws and regulations in force, including any regulations issued by the central bank of Libya.
Funding, payments, and transfers are displayed in your account on the App and you should check your Wallet balance and transaction history regularly. You should report to the Company any irregularities or clarify any questions you have as soon as possible.
The balance of funds held in your Wallet and the amounts of the transactions performed on the App cannot exceed the account limits set by the Company at its own discretion that are, and shall remain, within the limits set by the central bank of Libya regulations and/or approvals in place.
When you initiate a transaction on the App, you authorize the Company to charge your Wallet or your designated bank account or your credit or debit card for the amount of such transaction and the Company’s associated service charge. You are responsible for ensuring that your designated payment method has sufficient funds or credit available for payment of your transaction. If, for any reason whatsoever, the Company executes payment pursuant to your instructions and subsequently is advised that your designated credit card had insufficient credit available or your designated debit card or bank account had insufficient funds available, you remain liable to the Company for the full amount of any such payment and the Company’s associated service charge. In addition, you authorize us to initiate debit and credit entries to your Wallet in connection with the requested transaction. You also authorize us to initiate credits and debits to correct errors. This authorization shall remain in full force and effect until we have received notification from you in writing of its termination.
The Wallet account is not a bank account or deposit account nor does the App offer the features and benefits of a traditional bank account or deposit account. There is no overdraft facility available on your Wallet and we shall not pay you any interest for any amount placed on the Wallet. We shall only hold the funds for your future use on the App.

Cash in - Cash Out

You may cash in your Wallet by: (1) using your card, (2) visiting our agents, or (3) through our partner agents.
You may cash out your Wallet by: (1) visiting our agents, or (2) through our partner agents.
Minimum and maximum cash-out/in amounts will be set by the App and/or by the Cash-Out Partners.
You can find our Cash-Out network/Partners and their locations on the App.
You acknowledge that in some Cash-Out Partners you might not be able to cash out from your account and you are therefore kindly requested to select another Cash-Out Partner in order to complete the cash-out.